| Provided by – Kakao
Kakao Enterprise (CEO Baek Sang-yeop) announced on the 24th that it had launched the AI customer center ‘Kakao i Connect Center’.
This center is a mobile consultation center service that integrates chatbots, callbots, and counselor assistant bots to corporate customers by utilizing AI language processing technologies such as speech recognition (STT), speech synthesis (TTS), and natural language understanding (NLU). It is a cloud system. The company explained that server installation costs and resources can be reduced by using .
According to Kakao Enterprise’s explanation, the center is in the form of software as a service (SaaS), so consultation work can be done flexibly 24 hours a day, 365 days a year, without time or location restrictions.
In addition, based on Kakao Enterprise’s advanced conversation engine ‘DFLO’, you can continue the conversation naturally even if you speak in the middle of the conversation. It can identify the customer’s gender or remember the information of the customer who just called to continue a natural conversation. You can go out.
In the case of addresses, not only the building address but also detailed addresses such as building, number, and floor can be accurately recognized.
When an AI phone voice bot speaks with a customer, it also supports a function that allows users to reconfirm information by sending KakaoTalk notification messages before and after the call. The company reported that in a recent project, it achieved a 95% success rate in making voice bot calls.
If you register product names, functions, terms, etc. that are only used by your customer, you can quickly apply them to the voice bot.
A Kakao Enterprise official said, “We will actively support companies in various industries such as public sector, finance, and commerce to build a consultation infrastructure based on IT technology and accelerate digital innovation.”
Source: Pangyo Techno Valley Official Newsroom
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