Multics Co., Ltd. (Seungsoo Yoo), which was selected in the daily consumption field of the National IT Industry Promotion Agency’s (NIPA) ‘2023 non-face-to-face leading service activation project in areas closely related to daily life’, is a social venture company established in 2011. Using AI-based intelligent information technologies such as Korean sign language gesture recognition and voice recognition/synthesis, we are focusing on developing barrier-free technology for the visually and hearing impaired as well as non-disabled people. We are striving to create corporate social value through the development of technology that can provide a better life for people by converging human communication methods such as voice, movement, and text with intelligent information technology such as AI and ICT.
Multics’ ‘Nuriview’ provides the elderly and the hearing-visually impaired, who have difficulty accessing, acquiring, and utilizing digital information, with civil complaints, traffic, and administrative information from public institutions tailored to each type of user, including voice and sign language, thereby creating a gap in information acquisition for the socially disadvantaged. It is an intelligent barrier-free civil complaint information service that can resolve.
In addition, ‘Nurion’ provides the communication desired by users throughout the entire process, from filling out civil complaint forms processed by administrative agencies (city hall, district office, administrative welfare center, etc.) to socially disadvantaged people and the general public, to application, processing, and notification of results. It is an intelligent civil complaint processing service that ensures that you can access it in a proper way.
‘Nuribot’, an intelligent barrier-free smart chatbot, is also one of the main services. This is a chatbot service that public and private institutions provide through voice and text to complainants or consumers through mobile and web, and provides information guidance and consultation through Korean sign language videos so that even hearing-impaired people who have a low understanding of Korean sentences can use it. It is provided as
In addition, ‘Nuribook’, which translates e-books written in Korean into sign language and provides 3D sign language videos, KIOSK experience and education for socially disadvantaged people with low digital literacy skills, and hearing loss services for those with difficulty receiving Korean information in the event of a disaster. We also provide a mobile app that translates disaster messages into Korean sign language and other foreign languages for people with disabilities and foreigners.
A Multics official said, “Starting with the development of a Korean sign language translation solution in 2018, our company has set its goal of developing technology and services for socially disadvantaged people, such as the hearing impaired and the visually impaired. Accordingly, we have been gradually adding technologies and services, such as developing a barrier-free civil complaint information service in 2020 and a civil complaint processing service in 2021, and are pursuing the establishment of a barrier-free service platform including Braille for the visually impaired and capacity-building content for the elderly.” He said, “Based on our barrier-free service platform, we are building a digital inclusive environment that can be applied to both the public and private sectors, and we are continuously developing technology and content to build a service foundation that can be used not only domestically but globally in the future.” He explained.
Next, Multics said that the introduction of kiosks is expanding in the public and private sectors due to the spread of unmanned and non-face-to-face services following the Fourth Industrial Revolution and the COVID-19 pandemic, but only a small number of kiosks are equipped with barrier-free content that takes the socially disadvantaged into consideration. I pointed it out. Accordingly, Multics announced that its positioning was to develop a serviceable product using a kiosk with intelligent barrier-free service content for the socially disadvantaged as a platform and expand its scope in the domestic and overseas interactive kiosk market through commercialization.
Regarding this, an official said, “The government is enacting the ‘Basic Act on Intelligent Information’ to ensure accessibility to kiosks for the socially disadvantaged and is implementing various policies, such as promoting the convenience of using kiosks for the disabled and the elderly through notification of regulations. “Our company is also using cutting-edge technologies such as AI-based motion and voice recognition technology to develop a barrier-free kiosk that allows socially disadvantaged and non-disabled people who have difficulty accessing, acquiring, and using digital information to use digital information equally,” he said.
Currently, Multics is servicing the ‘Nuriview’ product nationwide, starting with the public, private, and arts sectors, including Daejeon City Hall and Daejeon Subway Station, Seongdong-gu Office and Yeoksam Tax Office in Seoul, and Gyodong Art Museum. In particular, ‘Nuriview’ was selected as an innovative product designated by the Public Procurement Service in 2021, laying the foundation for its spread to public institutions across the country.
‘Nurion’, a civil complaint handling service developed by applying upgraded technology from the civil complaint guidance function of ‘Nuriview’, is operated by Daejeon City (Administrative Welfare Center, Senior Welfare Center, Library), Gimhae City (Administrative Welfare Center), and Geoje City (Administrative Welfare Center). Center) is installed and operated. In addition, by directly linking with government administrative systems such as Public My Data and Saeol Administrative Information System, the number of items to be filled out is greatly reduced, such as automatically entering personal information into the form, allowing users to easily fill out the form by providing convenience for non-disabled and disabled people. We operate the service so that you can
Multics said, “Until now, technology and services in the field of people with disabilities have been led by the public sector and the private sector has been following the market situation, but based on accumulated technology and know-how, it has been used in public institutions, hospitals, banks, commercial facilities, etc. “We plan to create results in the barrier-free field by developing and developing specialized services and content in the private sector that are essential to the lives of the socially disadvantaged,” he said.
Meanwhile, the National IT Industry Promotion Agency (NIPA, Director Heo Seong-wook) aims to promote the distribution of non-face-to-face services in areas closely related to people’s daily lives, such as business, daily consumption, education/evaluation, and well-being/health in the pandemic era. We are pursuing a ‘service revitalization project’. Starting in 2021, as the non-face-to-face digital economy accelerates across the economy and society in response to the great digital transformation in the post-corona era, this project will select and support key investment areas focusing on services that urgently require non-face-to-face transformation. Multics was selected in the daily consumption category.