Tongyang Life Insurance announced on the 8th that it has opened an AI contact center that combines artificial intelligence technology (AI) with Naver Cloud and customer consultation.
This is the first achievement achieved after signing a mutual business agreement (MOU) with Naver Cloud last year to ‘vitalize cloud-based AI services.’
Tongyang Life Insurance’s AI contact center combines insurance services with Naver Cloud’s ‘CLOVA AiCall’ solution. It is characterized by providing AI-based responses to customer inquiries, such as Happy Call.
With the opening of this AI contact center, it has become possible to provide customer guidance and notification work automation services such as △ automation of frequent questions such as savings and rate of return, △ complete sales monitoring of new contracts concluded based on standard scripts, △ payment deadline notification and document supplementation guidance, etc. .
Tongyang Life expects to be able to provide consultation services to customers even after the end of normal contact center operating hours, further improving customer convenience and providing optimal response tailored to customer consultation requests.
An official from Dongyang Life Insurance said, “By opening an AI contact center, we can improve customer convenience and work efficiency at the same time to provide customers with a higher level of differentiated service.” He added, “We will continue to maximize customer satisfaction as a ‘guardian angel that protects customer health and happiness.’ “We will continue to strive for this,” he said.
Meanwhile, Naver Cloud Platform’s ‘CLOVA AiCall’ is a cloud-based AI contact center solution that can smartly perform various customer response tasks such as reservation inquiries and satisfaction surveys.
Source: Pangyo Techno Valley Official Newsroom
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