Kakao Mobility announced on the 14th that it will start a ‘taxi and airport pickup reservation service’ in Guam as part of the ‘Kakao T Overseas Reservation’ service. This is the first case of directly applying and operating Kakao T infrastructure overseas.
Kakao T Overseas Reservation is a service that allows you to pre-book and use various transportation methods, including local taxis, using the Kakao T app in overseas locations. To implement this service, Kakao Mobility collaborated with Miki Taxi Service, Guam’s largest taxi brand, and became the first domestic mobility company to apply infrastructure ranging from platform, driver app, and administrator to the overseas local taxi industry and provide taxi and airport pickup services. Reservation service begins.
As the number of Korean tourists in Guam, which exceeded 700,000 on average from 2017 to 2019, is expected to increase in line with the recent pandemic trend, Kakao T’s overseas reservation service is expected to increase the convenience of travel for more tourists.
Users visiting Guam can reserve Guam taxi and airport pick-up services through the ‘Overseas Travel’ menu in the Travel tab within the Kakao T app, and can also access the recommended link service when reserving Guam air tickets through the Kakao T Airlines international flight service. do. For each service, ▲Guam local taxi reservations can be made from 10 minutes in advance to up to 4 weeks in advance of Guam local time, and ▲Guam airport pickup reservations can be made from at least 6 hours to up to 4 weeks in advance of the boarding time.
The taxi and airport pickup reservation service operated in Guam involves local veteran drivers with an average of 15 years of driving experience in order to provide users with improved quality services. In addition, Kakao T service quality policy-based training was continuously conducted and an article evaluation function was introduced.
It also provides convenience functions that take into account the local service environment in Guam. ▲To resolve language inconveniences, the ‘automatic message translation function’ between driver and passenger was applied. ▲The ‘safe message function’ that allows sharing of real-time location, estimated time of arrival, etc. was applied.
In addition, when booking Guam Airport pick-up service, a local driver will check the real-time flight situation directly on the Kakao T app using the user’s pre-entered flight number information to alleviate the inconvenience of having to readjust the reservation service use time due to flight delay or delay. It is designed to prepare the vehicle.
We also have a system in place to respond to unexpected situations that may occur while using the service, such as accidents and reports of lost items. All vehicles have auto insurance that protects not only drivers but also passengers, and a local customer center that operates 24 hours a day in Korean is also operated.
Guam taxi and airport pick-up reservation service fares are operated as a pre-determined rate based on time and distance based on the local partner company’s policy. The entire fee is confirmed in advance at the reservation stage before using the service, and once the reservation is confirmed, automatic payment is made using the card registered in the Kakao T app. Service fees other than fares are set at 0 to 3,000 won depending on local operating conditions, and will be operated free of charge for a limited time to commemorate the opening.
Kakao Mobility plans to establish a stable service environment through local taxi and airport pick-up reservation services in Guam, and to expand overseas reservation services to provide a variety of local transportation services in Guam based on platform operation know-how and ICT technology. . In addition, we plan to expand the scope of use so that Kakao T mobile service can be provided not only to Koreans but also to tourists visiting from overseas.
Gyu-jin Ahn, Vice President of Kakao Mobility (CBO), said, “This is the first case of applying Kakao T infrastructure overseas, and we have started taxi reservation and airport pickup services in Guam to ensure safe and convenient transportation for tourists visiting Guam. “Based on our service operation experience in Guam, we will strive to provide Kakao Mobility’s own advanced platform services in broader overseas markets in the future.”
Source: Pangyo Techno Valley Official Newsroom
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